Agentenoberfläche

Aperçu

Once the End-User has installed the TSplus Remote Support Client and agreed to allow the connection, the Support Agent can connect to this Remote Support Session from his Agent Web Console

Agent Connection Screen

After clicking on the ‘Connect’ button, the TSplus Remote Support Client will run.

The Support Agent is now connected to the End-User’s desktop session.

The Agent can take control and troubleshoot independently or collaboratively: multiple Agents can connect to the same Remote Computer.

Agent Chat Box

The Agent Chat Box es más que solo una forma de comunicarse con el Usuario Final.

Contiene información y funcionalidad vital que el Agente de Soporte necesita, listada a continuación de arriba hacia abajo:

Paramètres

Give the Support Agent the ability to change settings such as the current Remote Support client language.

Enviar comando

Enables the Support Agent to send the ctrl+alt+del keyboard command or start Task Manager on the Remote Computer.

Modifier l'affichage du moniteur

Scrolls through available displays if the Remote Computer uses a multi-monitor configuration.

Aktivieren/Deaktivieren der Zwischenablage-Synchronisierung

Controls the Remote Agent’s ability to enable or disable clipboard functionality between the Agent and End-User PCs.

Información del ordenador remoto

Displays OS, Hardware and User Account data from the Remote PC, as configured in Paramètres avancés de l'administrateur

Participants

Mostrar la lista de participantes de la sesión actual.

Upload File

Permite al Agente de Soporte mover archivos de su entorno de soporte a la PC Remota para solucionar problemas o reparaciones.

Mostrar chat

Brings the Chat Box back to the main chat window.