Konsole für die Verwaltung

Introducción

The Administration Console has been introduced for our subscription’s users. The Administration Console fosters teamwork by allowing administrators to grant access to specific folders containing computers, promoting efficient collaboration among subscription’s users.

With this feature, administrators can efficiently manage computers in one central location and share access to specific folders, ultimately improving collaboration and resource organization within their subscription.

La función de control de acceso basado en carpetas garantiza que los datos y recursos sensibles se compartan de manera segura solo con equipos autorizados, mejorando la protección de datos y la privacidad.

Nota Pour les abonnements créés avant la sortie de la Console d'administration, l'administration par défaut est le premier utilisateur par e-mail qui a rejoint l'abonnement. Plusieurs personnes peuvent être administrateurs et gérer les comptes. Dès que le client est connecté avec son compte administrateur, il peut effectuer lui-même ces modifications.

Fonctionnalités clés

• Centralized computer management: Administrators gain the ability to oversee and manage all computers within the subscription. This includes tasks such as adding, editing, and removing saved computers for all users.
• Colaboración a través de equipos: La console d'administration permet aux administrateurs de partager l'accès à des dossiers contenant des ordinateurs avec des équipes spécifiques formées à partir des utilisateurs de l'abonnement. En partageant ces dossiers, les administrateurs peuvent faciliter le travail collaboratif entre les membres de l'équipe.
• Estructuración organizada mediante carpetas: To maintain a structured organization, every computer within the subscription must be located within a folder. This requirement encourages administrators to categorize and manage computers efficiently.
• Transparenz von Anfang an: Folders located at the root level of the subscription will automatically be visible to all members of the subscription by default. This ensures transparency and ease of access to essential resources.
• Héritage des autorisations : Folders located within another folder will inherit the permissions of their parent folder. This hierarchy simplifies access control and ensures consistency in folder accessibility across the subscription.
• Políticas de seguridad: Para mejorar la seguridad de su organización, active reglas que proporcionen una protección robusta contra el acceso no autorizado o amenazas potenciales.

Open Administration Console

First, to access the Administration Console, click on the “Administration” menu. You must be an administrator of your subscription.

Utilisateurs

Dans l'onglet Utilisateurs de la console d'administration, vous pouvez ajouter de nouveaux membres à votre abonnement et les affecter à des équipes.

El equipo "Todos los usuarios" incluye a todos los miembros de la suscripción.

Click on the “Add” button of the Teams section to create a new team.

Elige un nombre para tu equipo y haz clic en "Guardar" para crearlo. El nombre del equipo debe ser diferente de los otros equipos.

You can edit or delete a team after selecting it.

You can also create a user by clicking “Add” in the Users section.

Fill the “E-mail” and “Password” fields and click “Save” to add a new user to your subscription.

You can edit or delete a user after selecting it. You cannot delete yourself from the subscription.

For users to be part of a team, select the team and check the users you want to be members of this team.

To promote a regular user to an administrator, add this user to the “Administrators” team.

Ordinateurs

This tab allows you to organize computers in folders.

You can start by clicking “Add folder” to create a new folder.

Choose a name for your folder and click “Save” to create it. The folder’s name must differ from the other folders.

Folders located at the root will be visible by all the members of the subscription by default. You can change this later in the permission tab.

Folders inside another folder will inherit the permissions of its parent folder.

Select the folder in which you wish to add a computer and click “Add computer”.

Fill the computers information and click “Save” to add it to your list of computers. Only the Remote Support ID is mandatory to add a computer.

Votre ordinateur apparaît maintenant dans l'arborescence.

Select it to display or edit its properties.

You can edit the selected computer’s properties directly in the corresponding fields and click “Save” to save your modifications or “Delete” to delete it from your list.

Folders and computers can be moved in the tree structure with drag and drop.

Permisos

Aquí puedes gestionar los permisos de cada carpeta.

Select a team and check the folders you want the members of this team to have access to.

The members of the team will see the folder and its content in the “Computers” tab of the Remote Support client.

Here the folder named “World” and its computer will be accessible by all the members of the subscription.

Sécurité

This tab allows you to enhance your security protection level.

Enhancer la sécurité en restreignant l'accès à l'ordinateur

This feature protects all computers (not unattended) from being connected with a user not in the same subscription. When such a user tries to connect, an error message will appear to indicate the connection is unauthorized.

Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security and prevents access to your session even if someone knows your password.

Pour plus d'informations, consultez la section dédiée à la 2FA.

Intégration

Cette section vous permet de vous intégrer à d'autres solutions (par exemple, des services d'assistance) pour améliorer votre expérience de support.

Pour plus d'informations, consultez la section Helpdesk dédiée.