Embedding Remote Support in your own Software

Embed Remote Support in your own software: with a few lines of code, add one-click remote assistance to your product and improve your customers’ experience.

Aperçu

Embedding TSplus Remote Support in your software only requires a few steps:

1. Generate a customized TSplus Remote Support client file
2. Distribute this file with your software
3. Execute this file when the user needs remote assistance

Generate a customized TSplus Remote Support client file

We recommend beginning by customiser TSplus Remote Support avec le nom et le logo de votre propre entreprise y que elijas el "modo ligero".

This ensures TSplus Remote Support is in its minimal state when launched, allowing only the sharing of your customer’s screen, and the display of your name and corporate branding.

Distribute the customized client file with your software

Once you have generated your customized executable file (example given: “custom-remote-support.exe”), you must distribute this executable file with your software.

Generally, this requires you to add it as a new file in your setup configuration, or to embed it as an external resource in your own program.

The result must be that after installing/updating your software, the Remote Support client executable file is available on your customer’s disk.

Execute the customized client when the user needs remote assistance

Finalmente, agregue un botón, una entrada de menú o un enlace en su interfaz de usuario que, al hacer clic, ejecutará el archivo.

Executing the file should only require a couple of lines of code, depending on your development environment/technology. For instance in C#:

System.Diagnostics.Process.Start("custom-remote-support.exe", "", );

Support de développement, intégration plus étroite, alertes de nouvelles sessions, fonctionnalités supplémentaires…

We are a software developers ourselves. We know what it means and we are eager to help you succeed in embedding TSplus Remote Support in your own software.

Should you want to discuss feature requests, configure a webhook to be alerted whenever a customer starts a Remote Support session, or simply get support from our developers to embed TSplus Remote Support in your own software: please contact us at [email protected] and specify that you would like to reach our development team regarding TSplus Remote Support Integration..