Interact with the Remote Session
While connected to a remote session using the “Remote Control” access mode, information and administration tools are available on the right side of the shared screen.
Una breve descripción de las herramientas disponibles para los agentes de soporte:
Capture des écrans UAC
Request a remote client restart as an Administrator to capture future UAC screens.
You will be asked first to provide Administrator credentials.
If you don’t know the Administrator credentials, you can instead ask the end-user to provide them by ticking the checkbox “Ask for end-user to enter admin credentials”. The Administrator credentials will then be requested on their side during the UAC prompt.
Important: el usuario que comparta su sesión deberá permitir que la aplicación se reinicie como Administrador a través de un aviso de UAC.
please note that you won’t be able to allow the application yourself. Only the user sharing his session can authorize it through the UAC prompt in this situation.
More information on UAC screens is available on esta página .
Paramètres
Give the Support Agent the ability to change settings such as the current Remote Support client language.
Start Recording
Capture et enregistrez la vidéo de la session de Remote Support.
Prendre une capture d'écran
Capture y guarde capturas de pantalla durante la sesión de Soporte Remoto.
Outils système
Esta sección contiene enlaces rápidos al Administrador de tareas del ordenador remoto, Administrador de servicios, Panel de control, Configuración del sistema, Editor del registro, Símbolo del sistema y Windows PowerShell.
Enviar comando
Enables the Support Agent to send the ctrl+alt+del keyboard command or start Task Manager on the Remote Computer.
Blocking End-User inputs is also possible from this menu
if the End-User has started his Remote Support client as an administrator.
Accès multi-écrans
Quickly scroll through available displays if the Remote Computer uses a multi-monitor configuration.
Aktivieren/Deaktivieren der Zwischenablage-Synchronisierung
Controls the Remote Agent’s ability to enable or disable clipboard functionality between the Agent and End-User PCs.
Once enabled, the Remote Agent allows copying text, files, folders, and images from the local computer to the End-User PC using Ctrl+C/Cmd+C locally and Ctrl+V/Cmd+V remotely.
El proceso funciona al revés también.
Información del ordenador remoto
Displays OS, Hardware and User Account data from the Remote PC, as configured in Paramètres avancés de l'administrateur
Participants
Mostrar la lista de participantes de la sesión actual.
Upload File
Enables the Support Agent to move files from his support environment to the Remote PC for troubleshooting or repairs.
Mostrar chat
Brings the Chat Box back to the main chat window.
