End of Life Version 1-12

Remote Access v12 (and all older versions) will stop functioning on all Windows computers.
Service interruptions will begin in January 2026 and gradually extend until complete shutdown in April.

Updating to an LTS version or the latest version requires an active support subscription for your license. If this is not the case, we invite you to subscribe to a support subscription from your license portal and update your license from your Admintool with your .LIC file to benefit from the update.

If you are unable to add a support subscription or receive an error message,
contact us using our Contact Support , providing:

your license number
your license purchase invoice
your support subscription invoice

Updating Your Version v10

(If you want to install an LTS instead of the latest version, go to the page LTS )

From version v10 or earlier, go to the license tab to search for available updates.

Download the updaterelease.exe and run the executable. Screenshot

The update program will appear. Screenshot

Accept the terms and click NEXT Screenshot

If you receive this error message, Contact Support to uninstall Remote Access. Screenshot To back up your published applications and user assignments,
retrieve your AppControl.ini file from the folder C:\Program Files (x86)\TSplus\UserDesktop\files .